Mr. Moore has distinguished himself in the telecommunications industry by being one of the innovative architects regarding outsourcing and advanced trends regarding telecommunications applications. He has successfully managed multiple account teams for the installation of regional and international networks encompassing voice, LAN, WAN, IVR, CTI, CRM, E-Commerce Customer Contact Centers, Voice Over Internet Protocol (VOIP) and Video applications. His expertise is furthered by data designs regarding DS1, DS3, ATM, Frame Relay and SONET utilization. Bill is currently the President & CEO of Global Telecommunications Incorporated, a North Carolina based I/S, I/T, Telecommunications consulting firm. 

Mr. Anderson has over thirty-five years of experience in information technology. He is currently a Consultant specializing in the formulation, implementation and management of methodologies for business continuity services, as well as, business assessment for systems and network architecture.  He has been trained in Geographically Dispersed Parallel Sysplex (GDPS) systems and Storage Area Networks (SAN) as they pertain to business recovery plans.  Mr. Anderson has held various positions requiring his expertise in disaster recovery and security planning including implementation of alternate recovery sites for large Information Technology clients.

Chuck is a senior level management consultant with Global Telecommunications Incorporated. With over 34 years of telecommunications experience, his particular strength is in helping clients to articulate clear statements of business problems or opportunities and then defining and implementing cost effective solutions to address these needs. These skills have been applied to both data processing and telephony. He works with clients on the selection and implementation of new hardware, software, networking and telecommunications systems, including call centers.  He also performs diagnostic evaluations of existing systems and recommends improvements or solutions for problems. Chuck has a proven track record of negotiating cost-saving, mutually beneficial agreements with vendors. He has extensive experience implementing multi-location unified call centers, including mission-critical call centers for the electric utility industry.

Brent brings 15 years of experience associated with call center systems coordination, technical customer service, and facilities planning, as well as advanced knowledge in voice and data telecommunications.  He is skilled in call flow vectoring and skills based routing on the Lucent Definity Communications Server System as well as Lucent CentreVu Call Management Systems.  Previous call center related positions have provided Brent a valuable first hand understanding of these unique environments.         

Prior to joining Global Telecommunications, Brent worked with Blue Cross and Blue Shield of North Carolina where he provided Telecommunications and Desktop Support services to a staff of over 300 customer service specialists and management team members.  Brent has also worked with MCI/WorldCom as a Technical Support Specialist.  In this role, he worked directly with customers to perform problem analysis and resolution for voice and data related issues. 

Mr. Foster’s primary mission is to help match the communications needs of Global Telecommunications clients to the wide range of consulting services offered by Global.  Doug also helps clients understand how business communication is evolving through the convergence of voice, video, and data services.  With 30 years of experience with the following companies, Cisco Systems, Carolina Power & Light, John Deere, Alcatel, and private business - and working in a variety of areas (Sales, Marketing, Information Technology, Engineering, Manufacturing, and Management), Doug brings seasoned counsel to clients as they develop strategic communication plans. 

Doug has built regional, national, and international networks.  In the mid 1980’s, Doug migrated John Deere's worldwide SNA business network into a multi-protocol Intranet. As a result, Doug was asked by the US Department of Defense to speak at Interop '88 - nearly a decade before most businesses began to leverage the value of the Internet and eCommerce applications.  As one of the first Voice consultants for Cisco Systems, Doug worked with early adopter Enterprise customers and Service Providers to migrate legacy voice and video communications to Voice over IP and Unified Communications technologies.

Kathy Gasper brings to Global Telecommunications over 18 years of advanced Call Center and Customer Relationship Management (CRM) skills in the telecommunications and information technology industry. She works diligently with Global clients to optimize their current and future Call Center and CRM capabilities. This promotes the efficiency of the Call Center as well as maximizing the potential for Call Center personnel. 

Prior to joining Global Telecommunications, Kathy worked with Avaya, Lucent and AT&T for 18 years providing various aspects of Call Center/CRM support for hardware and software products. Working in Marketing, Kathy distinguished herself by her ability to identify areas within the Call Center that would maximize employee productivity to provide excellent customer satisfaction results. 

Kathy is a very popular speaker at various Call Center/CRM conferences throughout the country. She has presented technical reviews and briefings to a broad range of management and professional audiences relating to Call Center Optimization.

Sandy brings to Global Telecommunications 17 years of telecommunications experience.  She provides Global clients with project management, system design, implementation and training of new telecommunication system installations or changes to existing systems. 

Prior to joining Global Telecommunications, Sandy worked for Bellsouth in the Business Marketing group.  As an Account Executive and Systems Designer, she marketed, designed and managed the implementation of both Centrex and PBX telecommunications systems to Bellsouth customers.  Sandy also assisted many customers in designing Automatic Call Distribution (ACD) Call Center applications.  In her role as a Systems Educator, Sandy customized and delivered end-user training classes, as well as conducted system administration training on all Bellsouth products and services.

Sandy’s career also includes experience as a Telecommunications Analyst for First Citizens Bank in the Information Systems department.  In this role, Sandy was involved in many aspects of a multi-state voice and data banking network.  This included system design, implementation and project management of many data communication, telephony, voice mail, and call center applications.  She gained valuable experience in coordinating multiple telecommunications equipment vendors and service providers.

David is a senior level telecommunications consultant with over 20 years of diverse experience in telecommunications management, installation, training and client consulting. He has extensive experience and knowledge in implementing large complex telecommunications projects for national sporting arenas throughout the United States.

David is skilled in various telecommunications systems, specifically in voice and data network design including IP Telephony implementation that is a derivative of his professional training and education.  David’s experience is furthered by advanced strategic consulting to external clients, business and government, requirement analysis and Request for Proposal issuance. David’s advanced degrees in education have also prepared him for extensive contract management and negotiations relating to telecommunications hardware and network services.

David’s experience and expertise if furthered by integrated message management and advanced call center implementation. He currently provides systems analysis, systems integration and business continuity planning and reporting for national and international Global Telecommunications clients.

Kathy Kochevar brings to Global Telecommunications over 20 years of project management skills in the information technology field.  She works with Global clients to implement new telephony networks and to optimize the cost effectiveness of existing systems.

Prior to joining the Global team, Kathy worked with IBM for 11 years providing various aspects of technical support for hardware and software products.  Working in Technical Marketing, she distinguished herself by her ability to differentiate technical and non-technical customer requirements and to develop a cohesive and effective strategy to provide total customer satisfaction.  Kathy has coordinated conferences worldwide and has presented technical briefings to a broad range of management and professional audiences.  She has developed and taught a wide variety of product education courses for new product introductions. Customers were unanimous in their praise for the effectiveness of these courses.

Kathy has consulted with customers on implementing Internet Security technologies.  She has designed and developed Internet websites including customized graphics and logos.  Kathy was Webmaster for a secure IBM product support website that delivered customer code, educational, product and marketing information.

Having invested over 21 years in various areas of telecommunications, Mr. Tyler has accumulated a diverse knowledge in the telecommunications industry. His background in consulting, sales and project management as well as training director instills a knowledge base that benefits his clients. Lee's experience in working at BellSouth, Lucent Technologies, Fujitsu BCS, BTI, and KMC Telecom position him to support his clients in multiple arenas of advanced telecommunications design and application. 

Mr. Tyler's areas of expertise include the development and evaluation of Request for Proposals and Quotes associated with various telecommunications equipment and services. Once the Request for Quote process is completed, Lee applies his knowledge of detailed project management to implement the services acquired. His knowledge is furthered by network design configurations utilizing ATM, SONET, Optical Carrier, fiber, copper, DSL and ADSL within the CLEC and ILEC industries. Mr. Tyler is also experienced in designing PBX/key and VOIP telecommunications systems that include voice mail, IVR, CTI, video conferencing, unified messaging and call center applications. 

Mr. Tyler has proven himself to be a dynamic presence in the telecommunications field by focusing on the customer's requests. His motivation for customer satisfaction is key to his successes in the telecommunications industry.

John brings extensive experience in managing telecommunications resources in large corporate environments to Global Telecommunications. With 29 years experience regarding communications, and over nine years managing all telecommunications needs of two large corporations, John understands the demands of providing the latest telecommunications technology platforms in order to drive a client’s competitive advantage in order to meet and exceed budgetary constraints. John has project management experience in a wide range of areas, from complete call center “forklift upgrades” to field services wireless handheld repair cycle management solutions.  

Dan is a senior level telecommunications consultant with over 25 years of diverse experience in telecommunications sales, technical support, management, training and client consulting. He has extensive experience and knowledge in large complex systems needs assessment, analysis, evaluation, administration and project management.

A systems expert in multiple telecommunications systems and adjuncts, specifically in call center design and implementation, Dan’s experience is furthered by advanced strategic consulting to external clients, business and government, requirement analysis and Request for Proposal development. Dan’s attention to detail is crucial regarding contract negotiations as well as intricate project planning with multiple vendors. His project management skills include all phases of implementation; network and system analysis, procurement and contract fulfillment. Successful implementations have included large contact center implementations and complex multi-site applications.

Dan currently provides on-going support, remote management, system administration and reporting for multiple Global Telecommunications client contact centers.  

Tom is a senior level telecommunications consultant with over 20 years of diverse experience in telecommunications sales, technical support, management, training and client consulting. He has extensive experience and knowledge in large complex systems needs assessment, analysis, evaluation, administration and client management.

A systems expert in Avaya telecommunications systems and adjuncts, specifically in call center design, implementation and advance management training. Tom’s experience is furthered by advanced strategic consulting to external clients, business and government, requirement analysis and Request for Proposal issuance. Request for Proposal experience includes all phases; network and system analysis, procurement, contract negotiations and project management of the complex implementation. Successful implementations have included station and intra-campus fiber and copper distribution.

As a technical trainer, Tom has developed and delivered Private Branch Exchange (PBX), voice server, message management and advanced call center training. He currently provides on-going support, remote management, system administration and reporting for multiple Global Telecommunications client contact centers.