Global Telecommunications has worked with many Public Utility Companies in over 20 years.  We specialize in technology reviews that focus on right sizing the Cooperatives needs in order to enhance a Members experience as well as increasing the Cooperative’s organizational productivity.  Our reviews typically impact a Member’s Customer Service experience as we focus on:

• Information Technology and Telecommunications Analysis
  • Network Reliability and Bandwidth Allocation
  • Telecommunications System Structure
  • CIS Integration with Technology Infrastructure

• Contact Center Statistical Review
  • Number of Incoming and Outgoing Calls
  • Member Abandoned Calls
  • Proper Routing of Calls
  • Contact Center Routing Structure and Menu Tree

• Interaction with IVR (Interactive Voice Response) and Telephone System Menu Tree

• Traffic Studies from Network Providers
  • Analysis of Network and Contact Center Studies
    • Proper Sizing of Bandwidth Requirements

• Billing Reconciliation and Audit Review
  • View of Contracts and Vendor Commitments
  • Negotiate and or re-Negotiate Network Contracts

• Outsourced Technology Management and Vendor Collaboration

• Project Management for Short Term Projects
  • Implementation of New and or Updated Systems
  • Collaboration with Vendors for Right Sized Systems and Software